Terms of Service & User Agreement
These terms govern your use of TecHomes property management services and platform. Please read carefully to understand your rights and responsibilities.
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and TecHomes ("Company," "we," "our," or "us") regarding your use of our property management services and platform.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.
Our Services
Property Management Solutions
TecHomes provides comprehensive property management services including:
- Automated billing and payment processing systems
- Utility management and prepaid meter integration
- Visitor management and access control systems
- Maintenance request management and tracking
- Financial reporting and analytics
Digital Platform Access
We provide access to our digital platforms through:
- Web-based dashboard and management portal
- Mobile applications for iOS and Android devices
- API access for integration with third-party systems
- Customer support and technical assistance
- Training and onboarding services
Service Limitations
Please note the following service limitations:
- Services are subject to availability and technical maintenance
- Some features may require additional setup or configuration
- Third-party integrations depend on external service availability
- Response times may vary based on service tier and location
- Certain features may be restricted based on your subscription plan
User Responsibilities
As a user of TecHomes services, you agree to comply with all applicable laws and the following responsibilities:
Account Security
Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized access.
Accurate Information
Provide accurate, current, and complete information when using our services and update it as necessary.
Lawful Use
Use our services only for lawful purposes and in accordance with these Terms and applicable laws.
Payment Obligations
Pay all fees and charges associated with your use of our services in a timely manner.
Prohibited Activities
You agree not to engage in any of the following prohibited activities while using our services:
System Interference
Attempting to disrupt, damage, or gain unauthorized access to our systems, networks, or other users' accounts.
Misrepresentation
Providing false, misleading, or fraudulent information or impersonating another person or entity.
Intellectual Property Violation
Violating our intellectual property rights or those of third parties, including unauthorized use of our trademarks or copyrighted materials.
Harmful Content
Transmitting viruses, malware, or other harmful code, or engaging in activities that could harm our services or other users.
Payment Terms
Payment terms and conditions for TecHomes services are outlined below:
Payment Requirements:
- All fees are due and payable in advance unless otherwise specified
- Payment must be made in Nigerian Naira (NGN) unless otherwise agreed
- Late payments may incur additional charges as specified in your service agreement
- We accept payments through bank transfers, debit cards, and approved payment gateways
- Refunds are subject to our refund policy and may take 5-10 business days to process
- Subscription fees are non-refundable except as required by applicable law
Limitation of Liability
To the maximum extent permitted by applicable law, TecHomes shall not be liable for:
Indirect Damages
Any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Service Interruptions
Loss or damage resulting from service interruptions, maintenance, or technical issues beyond our control.
Third-Party Services
Any issues or damages arising from third-party services, integrations, or external platforms.
Data Loss
Loss of data or information, except where caused by our gross negligence or willful misconduct.
Our total liability for any claims arising from these Terms or your use of our services shall not exceed the amount paid by you for our services in the twelve months preceding the claim.
Termination
Either party may terminate this agreement under the following circumstances:
User Termination
You may terminate your account at any time by contacting our support team.
Company Termination
We may terminate your access immediately for violation of these Terms, non-payment, or any activity that harms our services or other users.
Effect of Termination
Upon termination, your right to use our services will cease immediately, and we may delete your account and data after a reasonable notice period.
Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms or your use of our services shall be resolved through:
- First, good faith negotiations between the parties
- If negotiations fail, mediation through a mutually agreed mediator
- If mediation is unsuccessful, binding arbitration in Lagos, Nigeria
- As a last resort, litigation in the courts of Lagos State, Nigeria
You agree that any legal action or proceeding must be commenced within one (1) year after the claim or cause of action arises, or it will be permanently barred.
Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Post the updated Terms on our website with a new "Last Updated" date
- Send you an email notification if you have provided us with your email address
- Provide notice through our platform or mobile applications
- Allow a reasonable period for you to review the changes before they take effect
Your continued use of our services after the effective date of any changes constitutes your acceptance of the new Terms. If you do not agree to the changes, you must stop using our services and terminate your account.
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